A guide for health professionals working with
immigrant and refugee children and youth

Community Resources Serving Immigrant and Refugee Families

In many communities, local agencies help immigrant and refugee families adapt to life in Canada. This list will help health professionals become familiar with services in their province/territory or region.

Note that only resources with English websites are included here. For a list of French services, visit the French side of our site.

National

Alberta

Alberta government resources

Alberta Association of Immigrant Serving Agencies: Umbrella organization with links to agencies in 10 municipalities.

A newcomers’ guide to elementary education in Alberta: Produced by Grasslands School Division in several languages, including Amharic, Somali and Arabic.

Catholic Social Services:  Provides settlement, educational, language/language assessment, employment and outreach services in more than 35 languages, in Edmonton and north / central Alberta.

Calgary

Edmonton

British Columbia

British Columbia government resources

AMSSA (Affiliation of Multicultural Societies and Services Agencies of B.C.): More than 70 member agencies serving immigrants and culturally inclusive communities. See especially the Newcomer Children Information Exchange.

Immigrant Services Society of B.C.: Assistance for immigrants and refugees through a variety of programs and services. Offices in Vancouver, Surrey, Burnaby, New Westminster, Richmond, Coquitlam, Port Coquitlam, Squamish, Maple Ridge, Langley.

MOSAIC: Multilingual organization addressing settlement and integration issues through community support. Offices in Vancouver, Burnaby, and New Westminster. MOSAIC’s family programs focus on parenting, healthy relationships, preventing violence and empowering youth. Services provided in English, Cantonese, Hindi, Japanese, Korean, Mandarin, Punjabi, Somali, Spanish, Urdu, and Vietnamese.

Fédération des francophones de la Colombie-Britannique: Immigration and settlement information for francophone immigrants to B.C.

Refugee Health Vancouver:  A searchable list of community resources offering services in other languages in British Columbia.   The site also provides a range of information and tools for health professionals about refugee health.

South Okanagan Immigrant and Community Services: Offices in Penticton and Oliver. Provides free services to immigrants to help them get settled, find careers and start their new lives in Canada. 

Umbrella Multicultural Health Co-op: Member-driven, not-for-profit health services organization, whose programs serve people facing language and cultural barriers to accessing health care. Office in New Westminster but service open and accessible to families living throughout the lower mainland: Vancouver, North Vancouver, West Vancouver, Surrey, Richmond, Burnaby, New Westminster, Coquitlam, Port Coquitlam and Maple Ridge.

Surrey

  • DIVERSEcity Community Resources Society: Language-specific counselling, family services, interpretation and translation, outreach and other services.
  • Options Community Services: Orientation, counselling and support to access government and community services. Languages: Korean, Spanish, Mandarin, Punjabi, Vietnamese, Somali, Arabic, Tagalog and English.

Vancouver and Richmond area

Victoria

Manitoba

Manitoba government resources

Manitoba Interfaith Immigration Council: Reception and settlement services; service in multiple languages.

South Central Manitoba (Pembina, Winkler, Altona, Morden)

Winnipeg

New Brunswick

New Brunswick government resources:

New Brunswick Multicultural Council: Bilingual non-profit umbrella organization for immigrant-serving agencies, multicultural and ethno-cultural associations in the province. Access a complete listing of member organizations.

Fredericton

Moncton

Northwestern New Brunswick

  • Carrefour d'immigration rurale du Nord-Ouest: Offers services and courses to immigrants and refugees. The main office is located in Saint-Léonard but also serves the communities of Grand Falls, Edmunston, Saint-Quentin.

Saint John

Newfoundland and Labrador

Newfoundland and Labrador government resources

Association for New Canadians: Provides settlement and integration services for immigrants and refugees. Includes resources and information on settlement, recreation, health, youth groups, as well as a health and wellness service, and a child-minding and daycare service.

Northwest Territories

Nova Scotia

Nova Scotia government resources

Halifax

Nunavut

Ontario

Ontario government resources

Settlement.org provides newcomers to Ontario with information about language programs, housing, health, education, recreation and more. Services such as crisis lines, community health centres and settlement services can be sorted by region.

InMyLanguage.org provides Ontario residents with information in 11 languages. Resources cover a wide range of topics including health, education, legal matters and daily life.

Welcome to Ontario kiosks provide basic information on settlement services including employment, education and other resources available to support newcomers. Currently there are 51 kiosks situated across Ontario.

Chinese Family Services of Ontario is a non-profit, accredited professional counselling, family services and settlement agency with a focus on Chinese Canadians.

NewYouth.ca: Articles and videos aimed at newcomer youth. Links to services and programs, and listings of events for newcomer youth.

Durham Region

Hamilton

  • Immigrant Women’s Centre: Offers orientation to newcomer women and their families, in areas such as housing, health care, immigration and other settlement needs. Orientation services are offered in 21 languages and interpretation is also available.
  • Neighbourhood and Newcomer Services: Supports government-assisted refugee children and youth in the resettlement process through initial and ongoing needs assessment, links to community employment programs and community support services. Wesley Urban Ministries also has child, youth and family programs.
  • THRIVE Child and Youth Trauma Services: Provides trauma-specific services to children and youth in the Hamilton area. The OASIS Program is Hamilton’s only provider of child and youth trauma counseling and treatment for immigrant and refugee children, youth, and their families.

London

Niagara

Niagara Folk Arts Multicultural Centre: A community based non-profit charitable organization that provides settlement services to newcomers including:

Welland Heritage Council: Provides settlement counselling, immigration services, and a multicultural youth group.

  • ESL program to maintain and enhance English-language skills

Ottawa

Region of Peel (Brampton, Mississauga)

Northern Ontario

Greater Toronto Area

  • Access Alliance: Provides a wide range of programs and services for immigrants and refugees living in the City of Toronto, with a focus on health care.
  • ADAPT (East Metro Youth Service): Provides newcomer youth and their families with support, skills, information and training during the settlement and acculturation process.
  • Arab Community Centre of Toronto: A place to socialize and access services and opportunities, including immigration and settlement services.
  • Canadian Centre for Victims of Torture: Toronto-based programming, including mental health services, settlement services, and programs for children and youth.
  • Centre for Information and Community Services: Offers wide-ranging settlement services, including early years, and programs and activities for immigrant children and youth.
  • Canadian Centre for Refugee and Immigrant Health Care: Provides humanitarian medical treatment and assistance to those new to Canada who are medically uninsured. Services include the Community Volunteer Clinic (CVC), a twice weekly walk-in clinic for the uninsured.
  • COSTI’s Settlement Services: Individual and group counselling sessions to orient newcomers to Canadian society and assist them in accessing basic services.
  • Cross-Cultural Community Services Association: One-on-one counselling, information workshops, orientation days, settlement factsheets, and other services.
  • CultureLink: Settlement services and coordinates, monitors, evaluates, and advocates multiple services to meet clients’ specific and complex needs, including Newcomer Youth Centre: Programs and services.
  • Dixie Bloor Neighbourhood Centre: Adaptation, youth settlement, disability settlement services, family reunification, translation, child care and newcomer youth community engagement. Youth settlement program.
  • For Youth Initiative: Services include help finding housing, accessing health care, interpretation and translation, legal help and education assistance.
  • Kababayan Community Centre Multicultural Services: Offers settlement services to newcomers in the Parkdale, Bathurst/Finch communities. Settlement services include information and referral, form filling guidance, and others.
  • Newcomer's Centre (Agincourt Community Services Association): Orientation, counselling and referrals for immigrant and refugee individuals and families.
  • Newcomer Services Program (KCWA Family and Social Services): Services include education, counselling, language instruction, translation services and information programs on Canadian culture and life.
  • Learning Enrichment Foundation: Services include one-on-one information and support, workshops, a youth program, and housing access and support services.
  • Parkdale Intercultural Association: Free settlement programs and services to refugees and new immigrants. Services are offered in English, Chinese, Spanish, Tamil, Hindi, Tibetan, Polish and Vietnamese, and include a newcomer youth program.
  • Polycultural Immigrant & Community Services: Services are offered in 19 languages.
  • Punjabi Community Health Services: Services include health and mental health information, orientation, translation and interpretation, counselling and referral services.
  • Ralph Chiodo Family Immigrant Reception Centre: Services for refugees include temporary accommodation, initial settlement services, child care, housing services and art therapy for children.
  • Rexdale Women's Centre: Services in 20 different languages at locations throughout Rexdale and Toronto, such as orientation, translation, interpretation, referral to community resources, solution focused counselling, general information, employment-related services, and assistance with accessing government services and forms. Parenting and Family Supportive CounsellingChildren’s services.
  • SAFSS (Settlement Assistance and Family Support Services): Services include reception and welcome, orientation, translation, interpretation, referral to community resources, and counselling. Focus on South Asian, Iranian and Afghani communities.
  • Social Services Network: Serves the diverse South Asian community in the York region. Services include a health program, family program and youth program, as well as information and referral.
  • South Asian Woman’s Centre: Services include interpretation and translation, information and referral, family counselling, advocacy, a youth group, support and crisis intervention delivered in 17 languages.
  • Thorncliffe Neighbourhood Office: Services include information and referral, a family violence program, women’s counselling, settlement services, an Ontario Early Years Centre for Don Valley West riding, youth services and delivery of community information workshops and seminars. Services offered at seven Toronto locations.
  • Vietnamese Association: Offers settlement counselling, information and orientation to Canadian life, referral to community services and resources, advocacy, and assistance filling out forms. Youth Settlement Program serves youth aged 13 to 24 of all ethnicities.
  • WoodGreen: Services include orientation, counselling, settlement workshops, mentorship, youth programs, self-help networks, newcomer volunteer program, and social and recreational activities.
  • Working Women Community Centre: Services include orientation, referrals, documentation, interpreting, translation, occasional escorts, supportive counselling and advocacy.

Windsor and Essex County

Prince Edward Island

PEI government resources

PEI Association for Newcomers to Canada: Offers settlement and integration services, immigrant youth services, community outreach, as well as links, guides, and resources. Includes a Guide for Newcomers to Prince Edward Island in seven languages.

Charlottetown

Quebec

Quebec government resources

The Montreal Fluency Centre improves the health and success of young Quebecers with speech, language and learning difficulties.

Montreal

  • RIVO: Network of therapists and community workers who provide free individual psychotherapy and/or massage therapy for individuals who have been traumatized by an experience of organized violence.
  • South Asian Women’s Community Centre: Referral services, interpretation and translation services, counselling on marital, family, legal, immigration and health-related issues, group activities, discussions, seminars, information sessions; programs concentrating on the concerns of adolescents in the South Asian community.

Saskatchewan

Saskatchewan government resources

Healthy Immigrant Children lists provincial services and resources for newcomer immigrants and refugees. The site also links to non-governmental and governmental organizations involved in providing services and resources.

Moose Jaw

Regina

Saskatoon

Yukon Territory

  • Government of Yukon: Immigration portal with information for newcomers about the immigration process, settlement, and more.
  • Direction Yukon includes general information for francophone newcomers to Yukon.

Whitehorse

  • Multicultural Centre of the Yukon: Information and referral services, orientation, translation and interpretation, counselling, and assistance with job search. MCY staff can assist with immediate settlement needs such as health care, transportation, housing, education and employment.
  • L’Association franco-yukonnaise provides an information and referral service in French in Whitehorse. Information about French education, health services, social insurance and health cards, volunteer opportunities, housing, and more.

Last updated: April, 2018

Also available at: http://www.kidsnewtocanada.ca/beyond/resources
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Caring for Kids New to Canada is a resource for health professionals. The information here is not a substitute for medical advice, nor does it indicate an exclusive course of treatment or procedure to be followed. Variations, taking into account individual circumstances, may be appropriate.

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