A guide for health professionals working with
immigrant and refugee children and youth

Community Resources Serving Immigrant and Refugee Families

In many communities, local agencies help immigrant and refugee families adapt to life in Canada. This list will help health professionals become familiar with services in their province/territory or region.

Note that only resources with English websites are included here. For a list of French services, visit the French side of our site.



Alberta government resources

Alberta Association of Immigrant Serving Agencies: Umbrella organization with links to agencies in 10 municipalities.

A newcomers’ guide to elementary education in Alberta: Produced by Grasslands School Division in several languages, including Amharic, Somali and Arabic.

Catholic Social Services:  Provides settlement, educational, language/language assessment, employment and outreach services in more than 35 languages, in Edmonton and north / central Alberta.



British Columbia

British Columbia government resources

AMSSA (Affiliation of Multicultural Societies and Services Agencies of B.C.): More than 70 member agencies serving immigrants and culturally inclusive communities. See especially the Newcomer Children Information Exchange.

Immigrant Services Society of B.C.: Assistance for immigrants and refugees through a variety of programs and services. Offices in Vancouver, Surrey, Burnaby, New Westminster, Richmond, Coquitlam, Port Coquitlam, Squamish, Maple Ridge, Langley.

MOSAIC: Multilingual organization addressing settlement and integration issues through community support. Offices in Vancouver, Burnaby, and New Westminster. MOSAIC’s family programs focus on parenting, healthy relationships, preventing violence and empowering youth. Services provided in English, Cantonese, Hindi, Japanese, Korean, Mandarin, Punjabi, Somali, Spanish, Urdu, and Vietnamese.

Fédération des francophones de la Colombie-Britannique: Immigration and settlement information for francophone immigrants to B.C.

Refugee Health Vancouver:  A searchable list of community resources offering services in other languages in British Columbia.   The site also provides a range of information and tools for health professionals about refugee health.

South Okanagan Immigrant and Community Services: Offices in Penticton and Oliver. Provides free services to immigrants to help them get settled, find careers and start their new lives in Canada. 

Umbrella Multicultural Health Co-op: Member-driven, not-for-profit health services organization, whose programs serve people facing language and cultural barriers to accessing health care. The Pediatric Health Outreach Program (PedHOP) offers language and cultural support to families who need to see a pediatrician. Office in New Westminster but service open and accessible to families living throughout the lower mainland: Vancouver, North Vancouver, West Vancouver, Surrey, Richmond, Burnaby, New Westminster, Coquitlam, Port Coquitlam and Maple Ridge.


  • DIVERSEcity Community Resources Society: Language-specific counselling, family services, interpretation and translation, outreach and other services.
  • Options Community Services: Orientation, counselling and support to access government and community services. Languages: Korean, Spanish, Mandarin, Punjabi, Vietnamese, Somali, Arabic, Tagalog and English.

Vancouver and Richmond area



Manitoba government resources

Manitoba Interfaith Immigration Council: Reception and settlement services; service in multiple languages.

South Central Manitoba (Pembina, Winkler, Altona, Morden)


New Brunswick

New Brunswick government resources:

New Brunswick Multicultural Council: Bilingual non-profit umbrella organization for immigrant-serving agencies, multicultural and ethno-cultural associations in the province. Access a complete listing of member organizations.



Northwestern New Brunswick

  • Carrefour d'immigration rurale du Nord-Ouest: Offers services and courses to immigrants and refugees. The main office is located in Saint-Léonard but also serves the communities of Grand Falls, Edmunston, Saint-Quentin.

Saint John

Newfoundland and Labrador

Newfoundland and Labrador government resources

Association for New Canadians: Provides settlement and integration services for immigrants and refugees. Includes resources and information on settlement, recreation, health, youth groups, as well as a health and wellness service, and a child-minding and daycare service.

Northwest Territories

Nova Scotia

Nova Scotia government resources




Ontario government resources

Settlement.org provides newcomers to Ontario with information about language programs, housing, health, education, recreation and more. Services such as crisis lines, community health centres and settlement services can be sorted by region.

InMyLanguage.org provides Ontario residents with information in 11 languages. Resources cover a wide range of topics including health, education, legal matters and daily life.

Welcome to Ontario kiosks provide basic information on settlement services including employment, education and other resources available to support newcomers. Currently there are 51 kiosks situated across Ontario.

Chinese Family Services of Ontario is a non-profit, accredited professional counselling, family services and settlement agency with a focus on Chinese Canadians.

NewYouth.ca: Articles and videos aimed at newcomer youth. Links to services and programs, and listings of events for newcomer youth.

Durham Region


  • Immigrant Women’s Centre: Offers orientation to newcomer women and their families, in areas such as housing, health care, immigration and other settlement needs. Orientation services are offered in 21 languages and interpretation is also available.
  • Montcalm Community House: Hosts homework clubs, movie nights, March break activities, conversation circles, fitness clubs, community events, and more for children and families in the neighbourhood.
  • Neighbourhood and Newcomer Services: Supports government-assisted refugee children and youth in the resettlement process through initial and ongoing needs assessment, links to community employment programs and community support services. Wesley Urban Ministries also has child, youth and family programs.
  • THRIVE Child and Youth Trauma Services: Provides trauma-specific services to children and youth in the Hamilton area. The OASIS Program is Hamilton’s only provider of child and youth trauma counseling and treatment for immigrant and refugee children, youth, and their families.



Niagara Folk Arts Multicultural Centre: A community based non-profit charitable organization that provides settlement services to newcomers including:

Welland Heritage Council: Provides settlement counselling, immigration services, and a multicultural youth group.


Region of Peel (Brampton, Mississauga)

Northern Ontario

Greater Toronto Area

Windsor and Essex County

Prince Edward Island

PEI government resources

PEI Association for Newcomers to Canada: Offers settlement and integration services, immigrant youth services, community outreach, as well as links, guides, and resources. Includes a Guide for Newcomers to Prince Edward Island in seven languages.



Quebec government resources

The Montreal Fluency Centre improves the health and success of young Quebecers with speech, language and learning difficulties.


  • RIVO: Network of therapists and community workers who provide free individual psychotherapy and/or massage therapy for individuals who have been traumatized by an experience of organized violence.
  • South Asian Women’s Community Centre: Referral services, interpretation and translation services, counselling on marital, family, legal, immigration and health-related issues, group activities, discussions, seminars, information sessions; programs concentrating on the concerns of adolescents in the South Asian community.


Saskatchewan government resources

Healthy Immigrant Children lists provincial services and resources for newcomer immigrants and refugees. The site also links to non-governmental and governmental organizations involved in providing services and resources.

Moose Jaw



Yukon Territory

  • Government of Yukon: Immigration portal with information for newcomers about the immigration process, settlement, and more.
  • Direction Yukon includes general information for francophone newcomers to Yukon.


  • Multicultural Centre of the Yukon: Information and referral services, orientation, translation and interpretation, counselling, and assistance with job search. MCY staff can assist with immediate settlement needs such as health care, transportation, housing, education and employment.
  • L’Association franco-yukonnaise provides an information and referral service in French in Whitehorse. Information about French education, health services, social insurance and health cards, volunteer opportunities, housing, and more.


Last updated: August, 2016

Also available at: http://www.kidsnewtocanada.ca/beyond/resources
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Caring for Kids New to Canada is a resource for health professionals. The information here is not a substitute for medical advice, nor does it indicate an exclusive course of treatment or procedure to be followed. Variations, taking into account individual circumstances, may be appropriate.

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